Help & Support
Need a Paw? Let's Chat!
We’re here to help! Whether you’re wondering about an order, need help with a digital download, or just want to chat about our cozy cat-inspired art, we’ll do our best to make things easy and friendly.
Quick Links
Before you reach out, you might find your answer on one of these pages:
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FAQs – Quick answers about orders, shipping, and digital downloads.
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Shipping Info – Learn about delivery times and tracking.
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Returns & Exchanges – How we handle returns for physical and digital products.
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Terms of Service – All the important details about your purchase.
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Privacy Policy – How we keep your information safe.
Get in Touch
Can’t find what you’re looking for? No problem — we’d love to help personally.
You can reach us in the way that’s easiest for you:
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Email: customerservice@kittlins.com
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Instagram DMs: @KittlinsArt
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Or use our Contact Form to send us a message anytime.
We usually reply within 1–2 business days, Monday–Friday.
Need Help with a Digital Product?
If you purchased a digital file and haven’t received your download:
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Check your email inbox (and spam/junk folder) for a Shopify confirmation email.
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You can also access your files anytime through your Shopify order confirmation page.
Still having trouble? Just send us a quick message — we’ll resend your link.
Wholesale & Collabs
If you’d like to stock Kittlins products in your shop or collaborate, please reach out to michelle@kittlins.com — I'd love to hear from you!
Thank You
Every message, order, and kind word means the world to us. Your support helps a small artist (and her little helper, Kona Maus
) bring more cozy joy into the world.