Refund policy

Every Kittlins order is carefully packaged and made with love. 

Here's our policy:

Due to the handmade and small-batch nature of our products, we are unable to accept returns or exchanges for buyer's remorse or change of mind.

We encourage you to read all product descriptions carefully and reach out before purchasing if you have any questions. We're always happy to help!

We stand behind everything we make. If your order arrives damaged or defective, please contact us within 7 days of delivery at customerservice@kittlins.com

with:

- Your order number

- A clear photo of the damage

- A brief description of the issue

We'll send a replacement or issue store credit, whichever you prefer. 

Your happiness genuinely matters to us.

If we made an error with your order, we'll make it right immediately. 

Contact us within 7 days of delivery and we'll sort it out at no cost to you.

Orders can be cancelled within 24 hours of purchase. After that, your order has likely already entered processing and cannot be cancelled.

Please see our Shipping Policy for information about lost or delayed packages.

We're real people who care about your experience. Reach out at 

customerservice@kittlins.com anytime.